The Three Act Play of Delivering Bad News |
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In the study, "The Delivery of Bad News in Organizations: A Framework for Analysis," Professor Robert J. Bies provides practical guidance for managers and other professionals in the delivery of bad news. The paper presents a ‘play’ that conceptualizes the delivery of bad news as a process involving a variety of activities in three different, but interrelated, ‘acts’ — preparation, delivery, and transition. [READ MORE] |